1
Welcome to Dufry
2
Introduction

63 Countries

2,225 Shops and Growing

Operating in 304 Locations

31,000 Employees Worldwide from 70 Nationalities

Over 50,000 Products in Company Portfolio

More than 267,000 m2 of Retail Space

Sales by Channel:

87% Airports; 6% Downtown & Hotel Shops; 4% Railways; 3% Cruise liners & Seaports

Welcome to Dufry's Global Induction

63 Countries

2,225 Shops and Growing

Operating in 304 Locations

31,000 Employees Worldwide from 70 Nationalities

Over 50,000 Products in Company Portfolio

More than 267,000 m2 of Retail Space

Sales by Channel:

87% Airports; 6% Downtown & Hotel Shops; 4% Railways; 3% Cruise liners & Seaports

Welcome to Dufry's Global Induction

3
Start Your Trip Through Dufry Group

As a new team member with Dufry, we have a lot to tell you. We are confident you will find this Welcome Pack helpful.

 

This trip will take approximately 1 hour, are you ready to start?

4
What You Will Discover

You are starting a new journey in Dufry and

your first step is getting to know the company!

In this Welcome Pack, you will be discovering interesting information about Dufry. You might have already asked yourself the following questions:

  1. What will my first day be like?
  2. What is expected of me?
  3. What do we do as a business?
  4. How many employees are in Dufry?

You will find the answer to these and many other questions here! 

Now, someone wants to welcome you first…

5
A Moment with Dufry

Welcome

6
Who Will Help You

Who Will Help You

During the induction process, the following people are responsible for your success in this step:

7
Responsibilities

Responsibilities

As a new employee, you will receive comprehensive learning to be prepared to work in your store or department.

 

Let’s see the responsibilities of the different people involved (HR, Line Manager, Employee).

  • Introduce all new employee, regardless of grade, to overall Dufry’s cultures, business knowledge, processes and procedures, and the employees job description.
  • Develop learning plans that cover all phases of the job to which the employee will be assigned.
  • Schedule and conduct learning sessions.
  • Evaluate the progress made at the end of each quarterly.
  • Work closely with the employee’s line supervisor to ensure that methods being taught in learning are being applied properly on the job.
  • Identify additional learning needs and work to develop learning plans.

I. Human Resources Responsibilities

  • Provide a formal welcome plan for new employees.
  • Ensure that employees are making proper use of handbooks and other materials related to the job assignment.
  • Monitor quality and quantity of work and measure these processes against standards for new employees.
  • Delegate responsibility to the employee according to his/her abilities and knowledge. 
  • Integrate performance reviews process.
  • Meet specific learning needs. Report to HR needs that can be handled best by HR.
  • Provide on-the-job learning.

In the case of store personnel, all employees go through the relevant Dufry Sales Academy modules with a Dufry Certified Trainer.

II. Line Manager Responsibilities

  • To comply with job requirements / job description.
  • To adhere to Company Policies and Procedures.
  • To contribute to the success of Dufry.
  • To integrate into the global mindset.
  • To share your ideas and experiences.

 

III. Employee's Responsibilities

Upon completing this Welcome Pack, you should complete the Induction Checklist form.

 

Also, for more guidance on specific induction details, please see the Welcome Pack Guidance document.

 

You can find these 2 documents under the "Attachments" area, labeled:

  • Induction Checklist
  • Welcome Pack Guidance

Induction Checklist

  • Introduce all new employee, regardless of grade, to overall Dufry’s cultures, business knowledge, processes and procedures, and the employees job description.
  • Develop learning plans that cover all phases of the job to which the employee will be assigned.
  • Schedule and conduct learning sessions.
  • Evaluate the progress made at the end of each quarterly.
  • Work closely with the employee’s line supervisor to ensure that methods being taught in learning are being applied properly on the job.
  • Identify additional learning needs and work to develop learning plans.

I. Human Resources Responsibilities

  • Provide a formal welcome plan for new employees.
  • Ensure that employees are making proper use of handbooks and other materials related to the job assignment.
  • Monitor quality and quantity of work and measure these processes against standards for new employees.
  • Delegate responsibility to the employee according to his/her abilities and knowledge. 
  • Integrate performance reviews process.
  • Meet specific learning needs. Report to HR needs that can be handled best by HR.
  • Provide on-the-job learning.

In the case of store personnel, all employees go through the relevant Dufry Sales Academy modules with a Dufry Certified Trainer.

II. Line Manager Responsibilities

  • To comply with job requirements / job description.
  • To adhere to Company Policies and Procedures.
  • To contribute to the success of Dufry.
  • To integrate into the global mindset.
  • To share your ideas and experiences.

 

III. Employee's Responsibilities

Upon completing this Welcome Pack, you should complete the Induction Checklist form.

 

Also, for more guidance on specific induction details, please see the Welcome Pack Guidance document.

 

You can find these 2 documents under the "Attachments" area, labeled:

  • Induction Checklist
  • Welcome Pack Guidance

Induction Checklist

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1
Dufry Group Worldwide
2
Dufry´s Milestones

Moments of transformation in our history

You will see the most important milestones in the history of Dufry Group.

[Click on the circles on the timeline to read all history blurbs]

 

1865
Dufry was founded in 1865 in Basel, Switzerland.

 

1952
FIrst Duty Free shop opened in Le Bourget, Paris. Dufry was the second operator to ever open a Duty Free Store.

3
Dufry Group Global Reach

We focus on the diversification of business with respect to geographic areas and retail channels. Diversification is a key element to continuously develop the business successfully.

 

Dufry’s growth strategy is based on organic (by increasing sales and results), and non-organic growth (through expansion of current commercial areas, acquisitions, joint ventures and new projects).

4
A Global Company

Division 1: Southern Europe and Africa

Presence:

  • In Europe: Spain, Italy, France, Greece, Portugal, Malta, and the Czech Republic.
  • In Middle East & Africa: Cape Verde, Egypt, Algeria, Ghana, Ivory Coast, Kenya, Morocco, Nigeria, Turkey

Division 2: UK, Central and Eastern Europe

Presence:

  • In UK, Switzerland, Sweden, Germany, Finland, Russia, Armenia, Kazakhstan, Serbia, Bulgaria.

Division 3: Asia, Middle East and Australia

Presence:

  • Australia
  • Asia: China, Hong Kong, Cambodia, Indonesia, Singapore, and South Korea
  • Middle East: India, Sri Lanka, UAE, Jordan, Kuwait, Saudi Arabia

Division 4: Latin America

Presence:

  • In Brazil, Bolivia, Argentina, Ecuador, Uruguay, Chile, Peru, Dominican Republic, Mexico, Nicaragua, Puerto Rico, Trinidad, Seaports, Flagship (based in Miami)
  • In DFC/CEI: Aruba, Antigua, Bahamas, Barbados, Curacao, Grenada, Honduras, Jamaica, Netherlands (Dutch Territories), St. Kitts & Nevis, St. Lucia, St. Maarten, Trinidad & Tobago, Turks & Caicos Islands.

Division 5: North America

Presence:

  • US & Canada

Division 1: Southern Europe and Africa

Presence:

  • In Europe: Spain, Italy, France, Greece, Portugal, Malta, and the Czech Republic.
  • In Middle East & Africa: Cape Verde, Egypt, Algeria, Ghana, Ivory Coast, Kenya, Morocco, Nigeria, Turkey

Division 2: UK, Central and Eastern Europe

Presence:

  • In UK, Switzerland, Sweden, Germany, Finland, Russia, Armenia, Kazakhstan, Serbia, Bulgaria.

Division 3: Asia, Middle East and Australia

Presence:

  • Australia
  • Asia: China, Hong Kong, Cambodia, Indonesia, Singapore, and South Korea
  • Middle East: India, Sri Lanka, UAE, Jordan, Kuwait, Saudi Arabia

Division 4: Latin America

Presence:

  • In Brazil, Bolivia, Argentina, Ecuador, Uruguay, Chile, Peru, Dominican Republic, Mexico, Nicaragua, Puerto Rico, Trinidad, Seaports, Flagship (based in Miami)
  • In DFC/CEI: Aruba, Antigua, Bahamas, Barbados, Curacao, Grenada, Honduras, Jamaica, Netherlands (Dutch Territories), St. Kitts & Nevis, St. Lucia, St. Maarten, Trinidad & Tobago, Turks & Caicos Islands.

Division 5: North America

Presence:

  • US & Canada

As of January 2016, Dufry will operate according to the new divisional and operational structure with five new divisions representing a well-balanced and diversified regional split.

5
Organizational Chart

Organizational Chart

6
Operational & Management Structure

Business Operation Model: Based on Three Layers

Based on this new organization we further simplify our operational and management structure into three layers: Global, Division, and Country.

 

We have accordingly eliminated the organizational level of the business unit, whose teams will be reallocated to Division and Country activities. As a result, we will gain in speed and efficiency and accelerate the performance of our different functions and local operations in the countries. Furthermore, with standardized single and efficient processes, we will be able to create synergies throughout the whole organization and achieve even stronger commercial and financial execution.

7
The Dufry Brand Mission

To sustain our position as the world’s most solid and expert travel retail partner with the unparalleled power to deliver.

8
Our Brand Values

Our Brand Values are our company’s DNA that we bring to life for all our audiences

These are the Brand Values that drive us in action and communication:

  • Focused
  • Global
  • Delivery
  • Solid

First and foremost, we are an expert retailer, leader in converting travellers into customers in a manner of minutes. We understand how customers are.


Our way of doing business is absolutely customer-centric and focused on travellers.


Our capacity to deliver to customers – travellers is empowered by fully integrated systems that optimise synergies and empower performance.

We are the only company that operates directly in more than 62 countries across the world.


Alliances and acquisitions have made Dufry the category leader offering customers and brands an unparalleled industry network of over 2000 shops, and more than 440 locations on five continents.


Our international dimension brings us unparalleled richness of insights and expert understanding at the local level, adding value to our global model through our local-market management.

Our primary objective is delivering solid financial performance for our shareholders through operational excellence.


We are a solid, successful enterprise characterised by consistent delivery to landlords, suppliers and employees.


Our leadership is based upon our capabilities to execute, innovate and our robust operating model.

The Dufry brand benefits from the solid values and guarantees associated with our heritage: stability, solvency, quality and attention to detail.

 

Dufry’s solid standing worldwide implies:

  • Employees benefit from real opportunities for personal and professional growth
  • Shareholders can depend upon consistent performance and value delivery
  • Suppliers can count on a consistent and reliable guarantee in fulfilling partnership agreements
  • Airports and landlords benefit from the solid expertise and solvency of the category leader

Focused


First and foremost, we are an expert retailer, leader in converting travellers into customers in a manner of minutes. We understand how customers are.


Our way of doing business is absolutely customer-centric and focused on travellers.


Our capacity to deliver to customers – travellers is empowered by fully integrated systems that optimise synergies and empower performance.

Global


We are the only company that operates directly in more than 62 countries across the world.


Alliances and acquisitions have made Dufry the category leader offering customers and brands an unparalleled industry network of over 2000 shops, and more than 440 locations on five continents.


Our international dimension brings us unparalleled richness of insights and expert understanding at the local level, adding value to our global model through our local-market management.

Delivery


Our primary objective is delivering solid financial performance for our shareholders through operational excellence.


We are a solid, successful enterprise characterised by consistent delivery to landlords, suppliers and employees.


Our leadership is based upon our capabilities to execute, innovate and our robust operating model.

Solid


The Dufry brand benefits from the solid values and guarantees associated with our heritage: stability, solvency, quality and attention to detail.

 

Dufry’s solid standing worldwide implies:

  • Employees benefit from real opportunities for personal and professional growth
  • Shareholders can depend upon consistent performance and value delivery
  • Suppliers can count on a consistent and reliable guarantee in fulfilling partnership agreements
  • Airports and landlords benefit from the solid expertise and solvency of the category leader
9
Global Customer Service

Dufry Group was the first company to create a worldwide Customer Service department.

 

WE GUARANTEE SATISFACTION TO OUR CUSTOMERS!

 

We have created tools covering the whole shopping cycle to facilitate employees in providing the best customer service to our customer.

Click here to see more information on our website about Dufry´s Global Customer Service.

10
Global Learning & Development

Global Learning & Development Overview

 

OUR GLOBAL L&D PURPOSE

Grow our people to be the best they can be to sustain our position as the
leading travel retailer.

 

OUR GLOBAL L&D PROMISE

  • Develop our people in their learning journey to achieve service excellence globally.
  • Apply local expertise to deliver World Class World Wide solutions.
  • Be a solid business partner to create focused and effective learning.

FORMAL LEARNING OVERVIEW

We have 2 main programmes to educate our store colleagues and our support function colleagues…

GLOBAL LEARNING CHANNELS

WEB-BASED

 

Webinar style, eliminates travel time and expenses.

INSTRUCTOR- LED

 

Face to face opportunity to connect & enhance relationships with great people.

E-LEARNING

 

Self directed, self paced options via our Success factors/ Cornerstone platforms.

LEARNING OFFERINGS

  1. We offer learner centric content
  2. We offer learner driven context in terms of control, access and information available that suits the learner best.
  3. Each available learning piece is categorised as core, recommended or optional.

 

 

OUR GLOBAL L&D PURPOSE

Grow our people to be the best they can be to sustain our position as the
leading travel retailer.

 

OUR GLOBAL L&D PROMISE

  • Develop our people in their learning journey to achieve service excellence globally.
  • Apply local expertise to deliver World Class World Wide solutions.
  • Be a solid business partner to create focused and effective learning.

FORMAL LEARNING OVERVIEW

We have 2 main programmes to educate our store colleagues and our support function colleagues…

GLOBAL LEARNING CHANNELS

WEB-BASED

 

Webinar style, eliminates travel time and expenses.

INSTRUCTOR- LED

 

Face to face opportunity to connect & enhance relationships with great people.

E-LEARNING

 

Self directed, self paced options via our Success factors/ Cornerstone platforms.

LEARNING OFFERINGS

  1. We offer learner centric content
  2. We offer learner driven context in terms of control, access and information available that suits the learner best.
  3. Each available learning piece is categorised as core, recommended or optional.

 

11
Our Website: A Communication Tool to the World

Our Dufry Website

Dufry's website gives access to the following:

 

Our ultimate aim is to allow our international customers to purchase products online with a home delivery service.

12
Dufry Gate: A Communication Tool to Our Employees

Dufry Gate: A Communication Tool to Our Employees

The Dufry Gate is Dufry’s global intranet is available to all employees for news, policies, procedures, and collaboration.

 

To access Dufry News daily, add this link to your mobile device: http://gate2go.dufry.com

13
Our Success

Our Success

These are some of the awards that Dufry has received as a result of our success:

14
Our Success Formula

Our Success Formula

The secret to our success is our global and local expertise with standardized single and efficient processes. We are able to create synergies throughout the whole organization and achieve even stronger commercial and financial execution.

  1. Serving travelers in more than 60 countries across five continents.
  2. Customizing the shopping environment, by offering unique bespoke product assortments for our customers.
  3. Having direct customer feedback and information, collected at local levels, to help us improve our services.
15
Social Responsibility

Social Responsibility

Dufry Group strives to be a good corporate citizen and valuable member of the business community, committed to charitable causes within the communities where we operate and the countries where we provide services.

 

Dufry Armenia support children

 

Dufry Armenia is engaged in Corporate Social Responsibility (CSR) and supports the Children of Armenia Fund (COAF).

 

New UN Campaign with Geneva Airport and Dufry

 

The United Nations, the Geneva International Airport and Dufry represented by the duty free shop at Geneva airport have joined forces to raise awareness of the 17 Sustainable Development Goals (SDGs), also known as the Global Goals, with a new campaign called #YouNeedToKnow.

 

 

Corporate Social Responsibility initiatve of Dufry Sharjah

 

Dufry Sharjah supported three charity organizations in three different countries: India, Jordan and Kenya. For that purpose, 15 members of the Sharjah team climbed to the peak of Africa’s highest mountain the Kilimanjaro in Tanzania.

Corporate Social Responsibility Event Mexico

 

Corporate Social Responsibility is crucial for the employees and therefore the staff from Dufry Mexico participated in the social work program “no kids without a toy” organized by the NGO INPAVI.

Hudson Communities in School Donation 2015

 

Hudson Group gave its year-end donation of $300,000 to Communities In Schools (CIS) at its annual Management Seminar & Vendor Show in Las Vegas. Throughout the year, Hudson stores in airports, bus and rail terminals collect the money in counter-top boxes at registers to encourage customers to donate their spare change to aid CIS.

 

Dufry Armenia support children

 

Dufry Armenia is engaged in Corporate Social Responsibility (CSR) and supports the Children of Armenia Fund (COAF).

 

New UN Campaign with Geneva Airport and Dufry

 

The United Nations, the Geneva International Airport and Dufry represented by the duty free shop at Geneva airport have joined forces to raise awareness of the 17 Sustainable Development Goals (SDGs), also known as the Global Goals, with a new campaign called #YouNeedToKnow.

 

 

Corporate Social Responsibility initiatve of Dufry Sharjah

 

Dufry Sharjah supported three charity organizations in three different countries: India, Jordan and Kenya. For that purpose, 15 members of the Sharjah team climbed to the peak of Africa’s highest mountain the Kilimanjaro in Tanzania.

Corporate Social Responsibility Event Mexico

 

Corporate Social Responsibility is crucial for the employees and therefore the staff from Dufry Mexico participated in the social work program “no kids without a toy” organized by the NGO INPAVI.

Hudson Communities in School Donation 2015

 

Hudson Group gave its year-end donation of $300,000 to Communities In Schools (CIS) at its annual Management Seminar & Vendor Show in Las Vegas. Throughout the year, Hudson stores in airports, bus and rail terminals collect the money in counter-top boxes at registers to encourage customers to donate their spare change to aid CIS.

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1
Our Business & Our Company
2
Key Definition of Travel Retail

What is the meaning of the word “retail”?

Retail consists of the sale of goods or merchandise from a fixed location, such as a department store, boutique, kiosk, or website, in small or individual quantities for direct consumption by the purchaser.

 

  1. Travel Retail consists of retailing in a travel context.
  2. Duty-Paid and Duty-Free sales are two specific sub-markets of airport retailing.
  3. Airport retailing is the largest market in the broader international travel retail market.
3
Our Retail Expertise

Our Retail Expertise

These are the different types of retail shops we have.

General Travel Retail Stores

Brand Name Boutiques

News and Convenience Shops

Specialized Shops for

Luxury/Gourmet Items

4
General Travel Retail Shops

Our general travel retail shops are located in airports (Duty Free and Duty Paid):

Our Departure shops

Our Arrival shops

Ranging in size from 50 m² to 300 m² or more, these airside shops may offer duty free or duty paid goods, targeting our passenger base of international and local shoppers.

 

The product assortment, store floor plan, promotions, pricing policies and operations are differentiated to the respective customer profiles and spending patterns.

 

There are walk-through shops in more than 10 locations.

Our arrival shops have a similar assortment to the departure shops, and while they are located on both airside and landside, they can also offer duty paid or duty free goods.

 

The customer profile is local and frequent, therefore our pricing policy is defined with reference to the downtown market.

 

The main motivation to buy is the savings found by the customer at these shops.

5
Brand Boutiques

Brand Boutiques

Dufry operates prestigious brand boutiques that complement our general travel retail shops, either as stand alone or integrated within general stores.

Dufry operates international brand boutiques for prestigious brands such as Hermes, Armani, Victoria’s Secret, Lacoste and Bulgari, among others.

Dufry operates prestigious brand boutiques that complement our general travel retail shops, either as stand alone or integrated within general stores.

Dufry operates international brand boutiques for prestigious brands such as Hermes, Armani, Victoria’s Secret, Lacoste and Bulgari, among others.

6
News and Convenience Stores

Hudson Group operates more than 600 newsstands, bookstores, cafés and premier specialty retail shops in 83 airports. The flagship concept is Hudson.

Hudson Group

The Hudson News concept is now international, introduced to:

    • USA
    • Canada
    • Mexico
    • Dominican Republic
    • Brazil
    • Italy
    • Switzerland
    • Russia
    • Czech Republic
    • Serbia
    • Canary Islands
    • Spain
    • Singapore

Impulse and Convenience Shopping

This duty paid concept is focused on local passengers whose behavior is based on impulse and convenience shopping. The stores are themed with local points of interests.

 

We have studied and introduced the best retail techniques to maximize the visibility and retail space.

Core Assortment

The core assortment is newspapers, magazines and books, which are complemented by a large range of convenience products meeting the variety of travelers’ needs.

Hudson Group

The Hudson News concept is now international, introduced to:

    • USA
    • Canada
    • Mexico
    • Dominican Republic
    • Brazil
    • Italy
    • Switzerland
    • Russia
    • Czech Republic
    • Serbia
    • Canary Islands
    • Spain
    • Singapore

Impulse and Convenience Shopping

This duty paid concept is focused on local passengers whose behavior is based on impulse and convenience shopping. The stores are themed with local points of interests.

 

We have studied and introduced the best retail techniques to maximize the visibility and retail space.

Core Assortment

The core assortment is newspapers, magazines and books, which are complemented by a large range of convenience products meeting the variety of travelers’ needs.

7
Specialized Shops

Specialized Shops

Dufry carries luxury brands and watches in 70 stores throughout the Caribbean, as well as on board Norwegian Cruise Line.

Colombian Emeralds International is one of the largest duty-free jewelers, with more than 40 years of experience in the luxury retail travel industry. There is a large selection of diamonds, emeralds, sapphires, rubies, tanzanite and fine gold in these stores.

Dufry carries luxury brands and watches in 70 stores throughout the Caribbean, as well as on board Norwegian Cruise Line.

Colombian Emeralds International is one of the largest duty-free jewelers, with more than 40 years of experience in the luxury retail travel industry. There is a large selection of diamonds, emeralds, sapphires, rubies, tanzanite and fine gold in these stores.

8
Suppliers

Suppliers

We work with over 1,200 well-known suppliers in the travel retail sector.

 

Dufry has developed one of the Strongest Brand Portfolios.

 

We work with the best brands to align common business strategies for our retail concepts, by developing specific marketing plans and promotional activities.

9
Our Travel Retail Markets

Our Travel Retail Markets

Dufry makes use of specialized concepts:

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1
Dufry and You
2
Our Key Strength

Dufry cares about the learning and development of all its employees, because:

 

We unquestionably think the greatest asset to our success is the fine group of highly trained employees we work with every day!

3
Our Careers Website

Our Careers Website

Our careers website has been designed to help you in making the right choice when it comes to selecting a career with Dufry.

 

Dufry is performance driven, focusing on 6 key areas:

  1. Global mindset
  2. Results focused
  3. Ownership & accountability 
  4. Winning customers
  5. Teamwork
  6. Having impact & being innovative

If you’re looking for a career that makes a difference, and you feel you’ve got what it takes to be part of the team, have a look through our current opportunities:

4
Your Role in Dufry

Your Role in Dufry

  • Your Responsibility
  • Your Role
  • Your Image
  • Your Commitment

Representing Dufry’s image to the customer.

  • Act professionally
  • Offer help and promote products
  • Find solutions and offer additional products

To ensure a great first impression through your:

  • ATTITUDE
  • RESPECT
  • DISCIPLINE

 

  • Ensuring Dufry's image with customers, suppliers and authorities, while maintaining the highest standard of quality service
  • Dressing appropriately, while ensuring your appearance and personal hygiene
  • Observing punctuality in fulfilling work hours
  • Cultivating excellence in interpersonal relationships with colleagues and line manager, while keeping the cooperative spirit and sense of team always

Your Responsibility


Representing Dufry’s image to the customer.

Your Role


  • Act professionally
  • Offer help and promote products
  • Find solutions and offer additional products

Your Image


To ensure a great first impression through your:

  • ATTITUDE
  • RESPECT
  • DISCIPLINE

Your Commitment


 

  • Ensuring Dufry's image with customers, suppliers and authorities, while maintaining the highest standard of quality service
  • Dressing appropriately, while ensuring your appearance and personal hygiene
  • Observing punctuality in fulfilling work hours
  • Cultivating excellence in interpersonal relationships with colleagues and line manager, while keeping the cooperative spirit and sense of team always
5
Equal Opportunities for All

Equal Opportunities for All

At Dufry Group we value integrity and embrace diversity as an essential component in the way we do business. These values are reinforced by an uncompromising commitment to equal opportunities. We will not discriminate against anyone applying for a job or whilst in our employment for reasons of sex, sexual orientation, material status, creed, color, race, nationality, ethnic or national origin, religious beliefs, political opinion, disability, age, trade union membership or any other reason.

What does this mean in practice? It means that you will always be treated in a fair and unbiased way and that your opportunities to progress will be based on merit alone.

At Dufry Group we value integrity and embrace diversity as an essential component in the way we do business. These values are reinforced by an uncompromising commitment to equal opportunities. We will not discriminate against anyone applying for a job or whilst in our employment for reasons of sex, sexual orientation, material status, creed, color, race, nationality, ethnic or national origin, religious beliefs, political opinion, disability, age, trade union membership or any other reason.

What does this mean in practice? It means that you will always be treated in a fair and unbiased way and that your opportunities to progress will be based on merit alone.

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1
Dufry Competency Framework
2
Dufry Competency Framework: GROWTH

Dufry Competency Framework: GROWTH

GROWTH framework: Aims to develop talent in order to support the company’s growth strategy

 

The framework is based on the following competencies:

 

  1. GLOBAL MINDSET
  2. RESULTS FOCUS
  3. OWNERSHIP & ACCOUNTABILITY
  4. WINNING CUSTOMERS
  5. TEAMWORK
  6. HAVING IMPACT & BEING INNOVATIVE
3
Dufry Growth Explained

Dufry Growth Explained

  • Global Mindset
  • Results Focus
  • Ownership & Accountability
  • Winning Customers
  • Teamwork
  • Having Impact & Being Innovative

Supports Dufry's strategy and global presence through enhancing standard ways of working, seeking the overall best practices and promoting efficiency and diversity across the business.

Moves tasks and assignments towards successful closure by setting ambitious goals. Goes an extra mile to meet deadlines to provide high-quality outcomes in a timely manner.

Assumes responsibility for decisions, actions and outcomes. Shows dedication to get things done. Has the ability to foresee challenges, own them, and find the right solutions. Acts with integrity and builds trust.

Builds and maintains effective working relationships with both internal and external customers. Maximizes personal contribution by defining and delivering outstanding service, the highest value and best experience for customers.

Works collaboratively with others to achieve company goals. Has the ability to build and maintain productive relationships with others. Communicates constructively and clearly. Keeps team members informed and treats others in a respectful and supportive way.

Contributes to the company's growth by introducing best practices and innovation. Effectively communicates, influences and drives continuous development.

Global Mindset


Supports Dufry's strategy and global presence through enhancing standard ways of working, seeking the overall best practices and promoting efficiency and diversity across the business.

Results Focus


Moves tasks and assignments towards successful closure by setting ambitious goals. Goes an extra mile to meet deadlines to provide high-quality outcomes in a timely manner.

Ownership & Accountability


Assumes responsibility for decisions, actions and outcomes. Shows dedication to get things done. Has the ability to foresee challenges, own them, and find the right solutions. Acts with integrity and builds trust.

Winning Customers


Builds and maintains effective working relationships with both internal and external customers. Maximizes personal contribution by defining and delivering outstanding service, the highest value and best experience for customers.

Teamwork


Works collaboratively with others to achieve company goals. Has the ability to build and maintain productive relationships with others. Communicates constructively and clearly. Keeps team members informed and treats others in a respectful and supportive way.

Having Impact & Being Innovative


Contributes to the company's growth by introducing best practices and innovation. Effectively communicates, influences and drives continuous development.

4
Competency Framework

Competency Framework

5
Remember

Remember

Let’s remember why we are the “Best in our Industry”

  1. Team Spirit
  2. Innovation
  3. Quality Customer Care
  4. Operational Excellence
  5. Integrity
6
Once Again

Once Again

The services of the Dufry’s Human Resources department are available to Management and Staff to clarify any issue in relation to the operation of this Welcome Pack and to provide any necessary support.

 

Dufry team is building its future and performing well in the present,
by being rooted in our past experience.

By joining us, you will write a new chapter in our history!

  

Congratulations!

 

Now that you have successfully viewed the Global Welcome Pack, click the red button on this page (or scan the QR code with a QR reader) to take the survey.

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